Refund & Return Policy
Your experience means everything to us. Here's what you need to know about our policy.
Last Updated: July 26, 2026
The Love It Guarantee
If you don't love your display — the design, the arrangement, the overall look — we come back and make it right. Redo it, restyle it, upgrade it. Whatever it takes until your porch is exactly what you envisioned.
We're not happy until you are.
All Sales Are Final
Because we custom-prepare each order and source fresh seasonal products in advance from our farm partners, all sales are final. Once your order is placed, we're unable to offer returns, exchanges, or refunds.
This policy includes:
- •Changes of mind after purchase
- •Schedule conflicts or delivery address changes
- •Weather-related delays outside of our control
- •Personal preference or decorating style changes
Please review your order details carefully before completing checkout. If you have any questions or concerns before placing your order, we're here to help — just reach out to us.
Delivery Issues
Something not right with your delivery?
If you believe there was an issue with your delivery — such as missing items, damaged pumpkins, or items that don't match your order — please contact us within 48 hours of delivery.
We'll review the situation and work with you to make it right. Your satisfaction is our top priority.
30-Day Freshness Promise
We stand behind every pumpkin we place.
If any pumpkin in your display shows signs of premature rot within 30 days of delivery, contact us and we'll replace it or compensate you for it.
Pumpkins are a natural product and no two are exactly alike — but we hand-select every one, and we stand behind the quality of what we put on your porch.
Please note: After 30 days, pumpkins naturally begin their seasonal cycle and are outside the coverage window. Carved or altered pumpkins are not covered.
Rescheduling & Changes
Need to adjust your delivery schedule or removal service date? We understand plans change. Contact us as soon as possible, and we'll do our best to accommodate your request based on availability.
Delivery Service Area
Delivery is free throughout our listed service area. Your delivery ZIP must be confirmed at checkout. If we determine after order placement that we cannot service your location, we will contact you and refund your order.
Property Damage Claims
Notice required within 48 hours
If our crew or delivery vehicle causes physical damage to your property during a delivery or removal visit (for example, lawn ruts, broken irrigation heads, scuffs to concrete, or damage to porch surfaces during installation), please email us at hello@detroitpumpkinco.com within 48 hours of the visit, with a clear description and photographs.
For timely, verified claims, we will, at our option, arrange repair or reimburse the reasonable repair cost, subject to the terms and aggregate liability cap in our Terms of Service (Section 16). We are not responsible for pre-existing damage, ordinary wear, or damage to hidden property (such as buried utilities or invisible-fence wires) that was not marked at the time of service.
Removal Service
Pay-Now Removal: If you paid for removal at checkout, that fee is non-refundable once your delivery has been completed and your display is set up. If you need to cancel removal before your delivery date, contact us and we will do our best to accommodate.
Deferred Removal — Billed November 1: If you chose the deferred removal option at checkout, your saved card will be charged on November 1 for the removal fee you agreed to at checkout (or the next business day if November 1 falls on a weekend or U.S. bank holiday). You may cancel this removal at any time before the charge is processed by contacting us at hello@detroitpumpkinco.com. Once charged, the removal fee is non-refundable.
Failed Charge: If the card is declined on November 1, we will attempt to reach you by email and/or phone within forty-eight (48) hours so you can provide a valid payment method. If valid payment has not been collected within seven (7) days of the original scheduled charge date, and in any event by your scheduled removal date if earlier, we reserve the right to withhold the removal service and may pursue the outstanding balance through ordinary collection means. Detroit Pumpkin Company is not liable for any costs associated with a display left in place because payment could not be collected.
Display Disposed Before Pickup: If your display is removed, discarded, or otherwise made unavailable by you or a third party before our scheduled pickup, no refund will be issued for removal services already paid or billed.
The Big Mini Promise — Charitable Donations
Charitable donations made through The Big Mini Promise at checkout are processed immediately and forwarded in full to the designated local Detroit charity. These donations are non-refundable once processed, as they are transferred directly to the charitable recipient.
If you believe a donation amount was entered in error, contact us as soon as possible at hello@detroitpumpkinco.com and we will do our best to help.
Grand Gift Cards
Gift cards are fully refundable.
If your gift card was never used — or you'd simply like your money back — we'll refund the full amount you paid. No questions asked.
If the season ends and the recipient didn't get a chance to use it, we can either issue a full refund or roll the card over to the following Fall season, whichever works better for you.
To request a refund or rollover, email us at hello@detroitpumpkinco.com. Once a gift card has been redeemed and a porch order placed, the standard order policy above applies to that order.
Priority Booking — Delivery Week Selection
Free Selections: Flexible-month picks (September or October) are free for all customers. Grand Harvest displays may also select any specific delivery week at no charge. No payment is taken for these selections and no refund applies.
Paid Week Selections: Once the no-cost booking slots for a specific week are full, locking that week carries a flat $50 fee. This fee is charged at the time you confirm your selection in the Porch Portal and is non-refundable once your booking is confirmed.
Our Scheduling Constraints: If we are unable to honor the week you selected due to our own route or scheduling limitations, we will contact you to reschedule and will refund the week-selection fee if you prefer not to rebook.
Business Coaching & Consultation Services
Business coaching and consultation services are billed at $500 per hour. All coaching fees are non-refundable once sessions have been conducted.
Prepaid fees for sessions not yet conducted may be refunded at our sole discretion. For complete details on coaching services, limitations of liability, and professional services disclaimers, please review our Terms of Service.
Questions? We're Here to Help
If you have concerns about your order or need assistance, please don't hesitate to reach out. We're committed to making this right.
hello@detroitpumpkinco.comThank you for supporting our seasonal small business. Every order helps us spread joy and create lasting fall memories across Detroit!